Max Mozgovoy is an Analytics, AI, and Machine Learning expert with over 20 years of experience across Europe and the CIS. He holds a Master of Business Administration from Kingston University and a Master's Degree in Computer Science. He is the CEO and Founder of VoxDiscover, an innovative AI voice agent startup, focused on customer research automation with AI. Before that, he worked as Analytics & CRM Director and Managing Partner at SegmentValue, an AI, Data, and CRM consulting agency. His career includes leadership roles at companies like GoStudent, GameHouse, Wargaming, PSBank, Wildberries, Sberbank, MTS and others. Max has extensive experience in implementing cutting-edge solutions in AI, Data Science, Customer Analytics, CRM, and customer loyalty management. He has managed data science teams, built predictive models, and championed the automation of data mining functions. Max has also been instrumental in shaping analytical and operational CRM strategies, including customer experience management processes. His expertise spans various industries, including e-commerce, retail, finance, insurance, gaming, and EdTech. Throughout his career, Max has consistently delivered data-driven solutions that drive business value and improve customer relationships.